Shipping Policy

Last Updated: August 13, 2026

This Shipping Policy explains the order-processing, delivery, tracking, and address requirements for purchases from [POPCORE TORONTO].

1. Shipping Destination

We currently ship to eligible residential and commercial addresses within Canada.

We do not currently ship internationally. Certain remote areas, post-office boxes, military addresses, or territories may have limited carrier service or require additional delivery time. Any known restriction will be communicated before shipment whenever reasonably possible.

2. Order Processing

Orders are normally processed within 1–2 business days after payment authorization.

Orders placed after business hours, on weekends, or on Canadian public holidays begin processing on the next business day.

Processing may take longer when:

An address requires verification.
Payment requires additional review.
A product is temporarily unavailable.
The order contains a pre-order or specially identified item.
Unusually high order volume occurs.
A product-safety review is required.

If a material delay occurs before shipment, we will contact you using the information provided with your order.

3. Estimated Delivery

Estimated delivery within Canada is 3–5 business days after the order has been processed and shipped, unless another timeframe is clearly displayed on the product page or at checkout.

Business days are Monday through Friday, excluding Canadian public holidays.

The complete estimated timeframe is generally:

Processing: 1–2 business days
Shipping transit: 3–5 business days

Delivery estimates are not guarantees. Severe weather, carrier disruptions, public holidays, remote destinations, customs-related events, safety recalls, or circumstances outside our reasonable control may cause delays.

4. Shipping Charges

Shipping charges, if applicable, are calculated and displayed before you submit payment.

We will not add an undisclosed mandatory shipping charge after the order has been placed. Promotional free-shipping offers apply only when their stated conditions are satisfied.

5. Order Tracking

When tracking is available, a shipping-confirmation email will be sent after the carrier accepts the parcel. Tracking information may require up to 48 hours to begin updating.

If tracking has not updated after 48 hours, or if the delivery estimate has passed, contact us at jaimegarciacastillo561@gmail.com.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including:

Recipient’s full name
Street number and street name
Unit or apartment number
City
Province or territory
Postal code
Telephone number when required by the carrier

Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after processing or shipment begins.

Additional shipping costs caused by an incorrect or incomplete address may be deducted from a refund or charged before reshipment, except where the error was ours.

7. Delivery Confirmation

An order may be considered delivered when the carrier’s tracking system records delivery to the address provided at checkout.

Some deliveries may require a signature. If nobody is available, the carrier may leave a notice, attempt redelivery, or deliver the parcel to an authorized pickup location.

8. Delayed Shipments

If your parcel is delayed, contact us with your order number. We will review the tracking details and, when appropriate, open an inquiry with the carrier.

A delay outside our control does not automatically mean that a parcel is lost. However, we will provide the remedy required by applicable consumer law if an order is not delivered within the legally applicable period or an agreed delivery date.

9. Lost Packages

If tracking indicates that a parcel has not been delivered and the carrier confirms it is lost, we will offer an appropriate replacement or refund.

We may ask the customer to confirm the delivery address, check with household members or building management, and cooperate with a carrier investigation.

10. Packages Marked Delivered but Not Received

If tracking shows “delivered” but you cannot locate the parcel:

Check the delivery location, mailbox, entrance, safe location, and building reception.
Ask household members, neighbours, or building management.
Allow one additional business day because some carrier scans occur before final delivery.
Contact us if the parcel remains missing.

We will assist with the carrier inquiry. The outcome will depend on tracking records, delivery evidence, carrier findings, and applicable law.

11. Damaged Packages

Inspect your order promptly after delivery. If the product or package arrives damaged:

Stop using the product if safety may be affected.
Keep the item and original packaging.
Take clear photographs of the product, packaging, and shipping label.
Contact us promptly with your order number.

When damage is confirmed, we will provide a replacement, refund, or other appropriate remedy at no additional return-shipping cost to you.

12. Multiple Shipments

Products from the same order may be shipped separately. When this happens, you may receive more than one tracking number. You will not be charged additional shipping fees unless clearly disclosed and accepted before checkout.

13. Refused and Unclaimed Packages

If a package is refused or remains unclaimed and is returned to us, we may refund the product price after deducting actual return-shipping charges, where permitted by law.

This deduction does not apply if the refusal was reasonably caused by our error, product damage, an incorrect item, or a safety concern.

14. Contact Us

For shipping assistance, contact:

[POPCORE TORONTO]
324 Queen St W
Toronto, ON M5V 2A5
Canada

Email: jaimegarciacastillo561@gmail.com
Phone: +1 (647) 482-8999