Order Tracking

Order Tracking

Last Updated: August 13, 2026

Thank you for shopping with [POPCORE TORONTO]. This page explains how to track your order and what to do if tracking is delayed or your parcel cannot be located.

Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully authorized.

Orders placed after business hours, on weekends, or on Canadian public holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping-confirmation email containing your tracking number and an available carrier tracking link.

Estimated Delivery Time

We currently ship to eligible addresses within Canada.

Estimated delivery is:

  • Order processing: 1–2 business days

  • Shipping transit: 3–5 business days after shipment

Business days are Monday through Friday, excluding Canadian public holidays.

Delivery estimates are not guaranteed. Severe weather, remote destinations, public holidays, carrier interruptions, unusually high order volume, incorrect addresses, and circumstances outside our reasonable control may cause delays.

How to Track Your Order

You can track your order using the tracking link included in your shipping-confirmation email.

After receiving the tracking number:

  1. Open the shipping-confirmation email.

  2. Select the carrier tracking link.

  3. Enter or review the tracking number.

  4. Check the latest delivery status.

Tracking information may take up to 48 hours after shipment to display the first carrier update.

If You Have Not Received a Tracking Number

If you have not received a shipping confirmation after the stated processing period:

  • Check your spam or junk folder.

  • Confirm that the email address entered at checkout is correct.

  • Contact us with your full name, order number, and checkout email address.

Tracking Has Not Updated

Tracking scans may not appear at every stage of transportation.

If tracking has not updated for more than 48 hours, please contact us. We will review the shipment and, where appropriate, request an update from the carrier.

A temporary lack of tracking updates does not necessarily mean that the parcel is lost.

Package Marked “Delivered” but Not Received

If tracking shows that your parcel was delivered but you cannot find it:

  1. Check your mailbox, entrance, porch, side door, garage, or another safe delivery location.

  2. Ask household members, neighbours, building reception, or property management.

  3. Review the tracking page for a delivery photograph or special instructions.

  4. Allow one additional business day, as some delivery scans may appear before final delivery.

  5. Contact us if the package remains missing.

We will assist with a carrier investigation. We may ask you to confirm the shipping address or provide additional information required by the carrier.

Lost Package

If the carrier confirms that a package was lost before delivery, we will offer an appropriate replacement or refund.

The remedy may depend on product availability, carrier findings, delivery evidence, and applicable consumer law.

Damaged Package

If your parcel or product arrives damaged:

  1. Stop using the product if the damage may affect safety.

  2. Keep the item and its original packaging.

  3. Photograph the product, external package, internal packaging, and shipping label.

  4. Contact us with your order number and photographs.

When damage is confirmed, we will provide an appropriate replacement, refund, or prepaid return instructions.

Incorrect Shipping Address

Contact us immediately if you discover an address error.

We will attempt to update the address if the order has not entered fulfilment. We cannot guarantee that an address can be changed after processing or shipment begins.

Customers may be responsible for additional shipping costs caused by an incomplete or incorrect address, except when the error was made by us.

Multiple Shipments

Products from the same order may occasionally arrive in separate packages. If this happens, you may receive multiple tracking numbers.

Receiving one package does not necessarily mean the remaining items are missing. Check every tracking number associated with the order.

Contact Us

For order-tracking assistance, contact:

[POPCORE TORONTO]
324 Queen St W
Toronto, ON M5V 2A5
Canada

Email: jaimegarciacastillo561@gmail.com
Phone: +1 (647) 482-8999

Please include your order number when contacting us. We aim to respond within 1–2 business days.