Refund Process

Last Updated: August 13, 2026

[POPCORE TORONTO] offers a 30-day return and refund period. Customers may request a return for any reason within 30 calendar days after delivery.

This page explains how to submit a return request, where approved returns must be sent, and how refunds are processed.

Step 1: Submit a Return Request

Email: jaimegarciacastillo561@gmail.com
Phone: +1 (647) 482-8999

Include:

Your full name
Order number
Product name
Quantity being returned
The reason for return, if you choose to provide one
Clear photographs or videos if the product is damaged, defective, incorrect, incomplete, or potentially unsafe

You may request a standard return without providing a specific reason.

Step 2: Receive Return Authorization

Please wait for our return instructions before sending the product.

After reviewing your request, we will provide:

Return authorization
Packing instructions
Confirmation of the return address
A prepaid return label when we are responsible for return shipping

Packages sent without contacting us first may be delayed, refused, or delivered without sufficient information to identify the order.

Step 3: Prepare the Return

Where reasonably possible, include:

The returned product
All parts and accessories
Manuals and safety instructions
Original packaging
Order number or proof of purchase

Opening a package to inspect the product does not automatically make it ineligible for return.

Please package the item securely to prevent damage during return transportation.

Step 4: Send the Return

Our approved return address is the same as our shipping address:

[POPCORE TORONTO]
324 Queen St W
Toronto, ON M5V 2A5
Canada

Do not send a return until you receive authorization from our customer-support team.

Change-of-Mind Returns

For a return based on personal preference or another reason unrelated to our error, the customer is responsible for return-shipping costs.

We recommend using a trackable shipping service and retaining the shipping receipt until the refund is completed.

Damaged, Defective, Incorrect, or Misdescribed Products

If an item arrives damaged, defective, incorrect, incomplete, potentially unsafe, or materially different from its description, [POPCORE TORONTO] will cover reasonable return-shipping costs or provide a prepaid return label.

Step 5: Return Inspection

After the returned product arrives, we normally inspect it within 3–5 business days.

The inspection verifies:

The product associated with the order was returned.
Included parts and accessories are present.
Any reported damage, defect, or error.
Whether the product has been materially altered, misused, or damaged after delivery.

Defective, recalled, unsafe, incorrect, or damaged-on-arrival products will not be denied a legally required remedy solely because their packaging was opened.

Step 6: Refund Approval

When a return is approved, the eligible product price and applicable taxes will be refunded to the original payment method.

Original standard shipping charges will also be refunded when required by law or when the return results from:

A damaged or defective product
An incorrect product
A materially misdescribed product
Our fulfilment error
A confirmed product-safety issue

For an ordinary change-of-mind return, original shipping charges are generally non-refundable unless applicable law requires otherwise.

Step 7: Refund Processing Time

Approved refunds are normally issued within 5–10 business days after the returned item has been received and inspected.

After we issue the refund, your bank, credit-card company, or payment provider may require additional time to display the credit in your account.

Refunds are normally issued to the original payment method. If that payment method is no longer available, contact us to discuss an appropriate alternative.

Exchanges

If you want a different product, contact us to confirm availability.

We may:

Arrange an exchange, or
Refund the original product and ask you to place a new order

Any price difference or additional charge will be disclosed before the exchange is completed.

Order Cancellations

If the order has not entered fulfilment, we will attempt to cancel it and issue a refund. If the order has already shipped, you may request a return after delivery under our 30-day Return & Refund Policy.

Product Safety Concerns

If you believe a toy presents a safety risk:

Stop using it immediately.
Keep it away from children.
Retain the product, packaging, labels, and instructions.
Contact us with your order number, photographs, and a description of the concern.

Safety-recall remedies and rights relating to unsafe products are not restricted by the ordinary 30-day return period.

Contact Us

[POPCORE TORONTO]
324 Queen St W
Toronto, ON M5V 2A5
Canada

Email: jaimegarciacastillo561@gmail.com
Phone: +1 (647) 482-8999

Please do not send passwords or complete payment-card details by email.