Return & Refund Policy

Return & Refund Policy

Last Updated: August 13, 2026

We want customers to shop with confidence. You may request a return for any reason within 30 calendar days after delivery, subject to the process below.

1. 30-Day Return Period

You may request a return within 30 calendar days from the date your order is delivered.

You do not need to provide a specific reason. A change of mind, unsuitable size, duplicate gift, or change in preference may qualify for return within this period.

The 30-day period does not limit any additional rights available under applicable Canadian consumer-protection or product-safety law.

2. Return Condition

To protect children and ensure products can be safely handled, returned products should include:

  • The product and all included components

  • Accessories, manuals, and safety information

  • Original packaging where reasonably available

  • Proof of purchase or the order number

Opening packaging solely to inspect the product does not automatically prevent a return.

We may reduce a refund only where permitted by law if a product has been materially damaged, altered, contaminated, misused, or returned with significant components missing for reasons unrelated to a defect or ordinary inspection.

Defective, unsafe, damaged, or incorrect products remain eligible for the appropriate remedy regardless of opened packaging.

3. How to Request a Return

Before sending an item, contact us:

Email: jaimegarciacastillo561@gmail.com
Phone: +1 (647) 482-8999

Include:

  • Customer’s full name

  • Order number

  • Product name

  • Quantity being returned

  • The reason, if you choose to provide one

  • Photographs when the product is damaged, defective, incorrect, or potentially unsafe

We will provide return instructions and the correct return address. Do not send a return without authorization, as it may be delivered to the wrong location.

4. Return Shipping Costs

Change-of-Mind Returns

For a return made for personal preference or another reason unrelated to our error, the customer is responsible for the return-shipping cost.

We recommend using a trackable service. We are not responsible for an untracked return that does not arrive.

Damaged, Defective, Incorrect, or Misdescribed Items

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, we will cover reasonable return-shipping costs or provide a prepaid return label.

Do not continue using a product that may present a safety risk.

5. Refund Amount

For an approved return, we refund the eligible product price and applicable taxes to the original payment method.

Original standard shipping charges will be refunded where required by law or when the return results from:

  • A damaged or defective product

  • An incorrect product

  • A materially misdescribed product

  • Our fulfilment error

  • A confirmed product-safety issue

For a standard change-of-mind return, original shipping charges are generally non-refundable unless required by law.

6. Refund Processing

After receiving the returned product, we normally inspect it and process the refund within 5–10 business days.

After we issue the refund, your bank or payment provider may require additional time to post it to your account. We do not control financial institutions’ posting times.

Refunds are issued to the original payment method whenever possible. If that method is unavailable, contact us to discuss a lawful alternative.

7. Exchanges

If you want a different item, contact us to confirm availability.

Depending on inventory and shipping circumstances, we may:

  • Arrange a direct exchange, or

  • Ask you to return the original product for a refund and place a new order

Any price difference will be clearly disclosed before an exchange is completed.

8. Damaged or Defective Products

Report a damaged or defective product promptly after discovery. Include clear photographs or videos where possible.

We may provide:

  • A replacement

  • A repair, where appropriate

  • A full or partial refund

  • A prepaid return label

  • Safety or recall instructions

We will not require a child to continue using a product suspected of being unsafe.

9. Incorrect or Missing Items

Contact us if you receive an incorrect item or if an item or component is missing. After verification, we will send the correct product or missing component, or issue an appropriate refund, at no additional cost.

10. Safety Concerns and Recalls

If you believe a toy presents a safety risk:

  1. Stop using it immediately.

  2. Keep it away from children.

  3. Retain the product, packaging, and labels.

  4. Contact us with the order number and details.

Products affected by a safety recall will be handled according to the recall instructions and applicable law. Recall remedies are not restricted by the ordinary 30-day return period.

11. Order Cancellations

Contact us as soon as possible if you want to cancel an order.

If the order has not entered fulfilment, we will attempt to cancel it and issue a refund. If it has already shipped, you may request a return after delivery under this policy.

12. Sale and Promotional Items

Sale and promotional products are covered by this 30-day policy unless the product page clearly discloses a lawful exception before purchase.

A discount does not remove rights relating to defective, unsafe, incorrect, or misdescribed products.

13. Gift Returns

Gift recipients may contact us with the original order number. Refunds are normally returned to the original payment method. Where appropriate and permitted, we may offer store credit instead.

14. Abuse of the Return Policy

We may investigate or restrict returns associated with fraud, product substitution, repeated empty packages, deliberate damage, or other abuse.

We will not use this provision to deny a legitimate return or a mandatory consumer remedy.

15. Contact Us

[POPCORE TORONTO]
324 Queen St W
Toronto, ON M5V 2A5
Canada

Email: jaimegarciacastillo561@gmail.com
Phone: +1 (647) 482-8999