Contact Us

Contact Us

Thank you for visiting [POPCORE TORONTO]. Our customer-support team is available to assist with product information, age recommendations, orders, payments, shipping, returns, refunds, and other store-related questions.

Customer Support

Email: jaimegarciacastillo561@gmail.com
Phone: +1 (647) 482-8999
Address: 324 Queen St W, Toronto, ON M5V 2A5, Canada

Business Hours

Monday–Friday: 9:00 a.m.–6:00 p.m. Eastern Time
Saturday–Sunday: Closed
Canadian public holidays: Closed

Emails received outside business hours will be reviewed on the next business day. We aim to respond within 1–2 business days.

Order Support

When contacting us about an existing order, please include:

  • Your full name

  • Order number

  • Email address used at checkout

  • A brief description of your question

  • Clear photographs or videos if reporting a damaged, defective, or incorrect item

Please do not include passwords or complete payment-card details in an email or contact form.

Shipping Information

We ship to eligible addresses within Canada. Estimated delivery is 3–5 business days after order processing and shipment, unless otherwise stated on the product or checkout page.

Carrier delays, severe weather, public holidays, remote locations, incorrect addresses, and other circumstances outside our control may affect delivery. Contact us if your tracking information has not updated or your parcel has not arrived within the stated delivery window.

Product Safety Concerns

If you believe a product is damaged, defective, missing a safety label, or presents a potential safety risk, stop using it immediately and keep it away from children. Contact us with the order number, product name, photographs, and a description of the concern so that we can review the matter.

Contact Form

You may also contact us through the form on this page. Please complete all required fields accurately so we can respond efficiently.

[POPCORE TORONTO]
324 Queen St W
Toronto, ON M5V 2A5
Canada